1. Who we are
Kent Grill is operated by KENT GRILL LTD (Company No. 16430531), directed by Baljinder Kaur Anand. Registered office: 128 City Road, London, EC1V 2NX. Kitchen: 22 Windhover Way, Gravesend, DA12 4NS. Contact: orders@kentgrillltd.co.uk, +44 7424 425798.
2. Hours
We take orders and cook from 8am to 8pm. Orders placed close to 8pm are accepted only where the kitchen can complete them; the checkout will not accept orders outside kitchen hours.
3. Collection
Website orders are for free collection in person from our food truck only. Collect your order from the food truck, quoting your order number. Please arrive close to the ready time — hot food is at its best straight away, and orders not collected within a reasonable time of the ready time cannot be kept or refunded.
4. Billing addresses
Billing addresses from all countries are accepted. Your billing address is used for checkout and payment; it is not a delivery address. Website orders must be collected in person from our food truck. No delivery service is available.
5. Previous delivery orders
Delivery is no longer available for new website orders. For any delivery order placed before this change, the existing terms on delivery and risk continue to apply: the time shown at checkout was an estimate; traffic and busy periods could affect it, and we would tell you if we were running significantly late. Someone should be available at the address to receive the food — our driver will call the number on the order if there is no answer. Risk in the food passes to you on delivery. What happens when a delivery fails is set out in the Refunds Policy.
6. Collection charges
Collection from our food truck is free. No delivery service or delivery charge applies to new website orders. Last updated September 2026.