1. Who we are
Kent Grill is operated by KENT GRILL LTD, a company registered in England and Wales (Company No. 16430531), directed by Baljinder Kaur Anand. Registered office: 128 City Road, London, EC1V 2NX. Our kitchen and collection point: 22 Windhover Way, Gravesend, DA12 4NS. Contact: orders@kentgrillltd.co.uk, +44 7424 425798. These Terms of Sale, together with our Refunds Policy, Delivery & Collection Policy, Allergen Information and Privacy Policy, govern every order placed through this website.
2. Ordering and the contract
Orders are placed through this website for delivery or collection. Your order is an offer to buy; a contract is formed when we send you an order confirmation. We take orders during kitchen hours, 8am to 8pm; orders placed outside these hours cannot be accepted. We may decline an order where an item is unavailable, where the delivery address is outside our delivery area, or where we cannot safely fulfil it.
3. Prices and payment
All prices are in pounds sterling and include any applicable taxes. Any delivery charge is shown at checkout before you pay. Payment is taken in full when you place the order, through our secure card payment provider.
4. Freshly prepared food — cancellation
Everything we sell is freshly prepared to your order. Under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, made-to-order food that is liable to deteriorate rapidly is exempt from the 14-day cancellation right, so once we have started preparing your order it cannot be cancelled for change of mind. If you need to change or cancel an order you have just placed, call us immediately on +44 7424 425798 — if the kitchen has not started your order, we will cancel and refund it in full as a matter of goodwill.
5. Your statutory rights
Under the Consumer Rights Act 2015 the food we supply must be of satisfactory quality, as described and fit to eat. If your order arrives wrong, incomplete or below standard, our Refunds Policy explains how we will put it right. Nothing in these terms limits your statutory rights.
6. Allergies
Allergen information for every dish is shown on its menu page and summarised on our Allergen Information page. Our food is prepared in a single kitchen where allergens are present, so we cannot guarantee any dish is free from traces of any allergen. If you have a food allergy or intolerance, tell us in the order notes and call us before ordering if anything is unclear.
7. Delivery and collection
Delivery is made by our own drivers within our local delivery area; collection is from 22 Windhover Way, Gravesend, DA12 4NS. Estimated times shown at checkout are estimates, not guarantees, though we will always tell you if we are running significantly late. Risk in the food passes to you on delivery or collection. Full details are in the Delivery & Collection Policy.
8. General
Nothing in these terms excludes our liability for death or personal injury caused by negligence or for any liability that cannot be excluded by law. These terms are governed by the law of England and Wales. Complaints: orders@kentgrillltd.co.uk — we respond within two working days. Last updated July 2026.